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Answers to your questions

Frequently Asked Questions

We're here to help

We’ve compiled a list of our customer questions to help give you immediate answers to questions. If you could not find the answers you were looking for, please don’t hesitate to get in touch. 

Visit our contact us page.

What is your minimum order?

Due to the increasing cost of packaging, labour and transport, we are updating our minimum order quantity (MOQ) to 10 Pallets to ensure we can continue to provide competitive pricing. Mix loading is possible.

My country requires specific import documents, can I get these through you?

Maybe... It all depends on what you need, we can provide assistance with many documents. Contact us to check what is possible.

Do you provide the fair prices?

Yes! Our sales team are constantly keeping their eye out for the best deals within the industry. We provide you with competitive prices. Our online store's clever computer brain compares all prices on the market and shows you the fairest price.

Do you ship internationally?

Yes, we distribute and supply products to over 80 countries around the world from our warehouses in Denmark

How quickly can my order be processed and delivered?

We aim to process all stock orders within 72 hours. If you are buying from a deal or to order supply chain, the availability will be in line with the offer.

Can I place an order online?

Yes! We have a great online portal with hundreds of stock items to choose from. All you need to do is sign up, then our team will contact you with account forms to fill out, and then you can place your order!

The product I am after isn't listed on the website, are you able to get it stocked in?

Yes. Please contact us via email or phone, and we may be able to organise something for you. We put our customers first and are always looking to help your experience be the easiest it can possibly be.

Do you offer bulk discounts?

Yes, we offer bulk discounts on many of our products. The discount amount will depend on the quantity of product your are ordering.

Have a quick question?

Discover and Stay With SERCO ApS

If you have any questions regarding how to order, freight & shipping, or export certificates, don’t hesitate to get in touch, we’d be happy to help.

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